Zinner & Co. Blog and Newsroom

Your Client Service Experience is Getting an Upgrade!

Posted by Zinner & Co. on Jul 20, 2017 10:29:56 PM
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As we continue to invest in technology to provide our clients with the most reliable, secure, and up-to-date service, please note that on Monday, August 7, 2017, at 4 p.m., our phone, voicemail, and email will be offline temporarily for installation of a system upgrade.

 While we anticipate the upgrade will be complete and all services restored prior to the open of business on Tuesday, August 8, 2017, at 8:00 am, those wishing to contact the firm or any staff member in the interim are asked to use the following temporary contact methods:

Phone:  216-765-3460

Email:  ZinnerCoLLP@gmail.com

 The temporary phone number and email address will remain operational until all regular firm phone numbers and email addresses are fully restored. 

Caution: Please do not send or attach any sensitive personal information or time-sensitive documents during this planned outage, until regular services are restored. We will send out a communication, once all services have been fully restored and the upgrade is complete.

 Please be aware that, during this short time, clients may experience the following disruptions:

 Phone and fax lines

  • Continuous busy signal
  • Continuous ringing
  • A tone followed by a recording saying, “this number is no longer in service…”

Email*

  • Bounce-back reply
  • Delay in resending of message notification for up to 48 hours

*Emails sent to zinnerco.com during the outage are not guaranteed to be delivered to or reach the intended staff member.

Thank you in advance for your understanding. We look forward to continuing the opportunity to serve you with superior client service.

Zinner & Co.

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