Posted by: Mary Ann Mazacapa, QuickBooks ProAdvisor
Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for QuickBooks for Windows 2009, QuickBooks 2009 for Mac, and a few other products as of May 31, 2012.
QuickBooks is committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So they offer support for the current version of QuickBooks and the two previous versions.
What service discontinuation means: Products affected by service discontinuation as of May 31, 2012, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
| Fully supported products | Products for which services will be discontinued on May 31, 2012 |
| QuickBooks Pro and Premier (Windows) 2012, 2011, and 2010 QuickBooks Simple Start (Windows) 2010 |
QuickBooks Pro, Premier and Simple Start 2009 |
| QuickBooks for Mac 2012, 2011, 2010 | QuickBooks for Mac 2009 |
| QuickBooks Enterprise Solutions 12, 11, 10 | QuickBooks Enterprise Solutions 9 |
| Credit Card Processing Kit 2010 | Credit Card Processing Kit 2009 |
| Invoice Manager 2010 | Invoice Manager 2009 |
Affected Services
Upgrade as soon as possible to retain access to the following add-on services and live support:
QuickBooks Pro, Premier, and Simple Start 2009 and QuickBooks Enterprise Solutions 9
- QuickBooks Payroll services
- Credit Card Processing
- Bill Pay
- Billing Solution (formerly QuickBooks Online Billing)
- Online Banking
- QuickBooks Email
- Third-party products
- Enterprise Solutions Full Service Plan (FSP)
- Live technical support and Online Backup
- QuickBooks for Mac 2009
- Online Banking
- Credit Card Processing Kit 2009
- Merchant Service
- Online Banking
- Billing Solution
- Invoice Manager 2009
- Merchant Service
- Billing Solution
- Technical support plans—All QuickBooks products
- Support for installation, upgrades, error messages, and product defects
- Active QuickBooks Care Protection Plan with automatic renewal
- Live telephone support on a pay-per-use basis
