Posted by: Howard J. Kass, CPA, AEP®
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NPAC Member Fly-In
Posted by: Sue Krantz, CPA
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Zinner & Co. “Best in Class”
Zinner & Co. was honored to receive two awards from an elite panel of judges at the 2013 Smart Business World Class Customer Service Awards, held June 6 at Executive Caterers at Landerhaven.
The World Class Customer Service Awards serve to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it the best.
For the second year in a row Zinner & Co. was among the 25 Northeast Ohio companies recognized for a commitment to delivering top-notch customer service. Based off interviews conducted at a VIP reception in April, we were also selected as one of the top “Best in Class” winners this year, garnering us our second award of the night.
Zinner & Co. stands out from the competition due to making “the platinum rule” – do unto others as they want you to do unto them – a mandatory part of our company’s testing and training in our new employee orientation process. We train employees on how to alter their personal communication methods to adapt to how the client wants to be communicated to or is accustomed to being communicated with. We also set firm-wide SMART goals (Specific, Measurable, Accountable, Realistic, Timely) designed to help increase customer service satisfaction with clients.
Zinner & Co. would like to congratulate our good friends at the Greater Cleveland Film Commission for also being recognized for their superior customer service and “Best in Class” designation.
On hand to collect our firm’s two awards were Partners Gabe Adler, Robin Baum, Howard Kass and Susan Krantz and Firm Administrator Matt Aloisi. We look forward to continuing our practice of superior customer service for the next 75 years to come!
Howard Kass, Brett Neate Attend TIAG International Conference in Miami
Zinner & Co. Tax Partner Howard J. Kass, CPA, AEP® and Tax Manager Brett W. Neate, CPA, MTax, recently attended TIAG’s International Conference in Miami. The conference, which took place on May 5th through 7th, provided TIAG® members with the opportunity to strengthen the relationships they create within the alliance of more than 115 accounting firms from around the world.
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“Women Who Excel” Conference Featuring Zinner Managing Partner
The month of April normally means the end of the busy tax season, but this year it is quickly being redefined as the month of Zinner Managing Partner Robin Baum!
Already selected as a recipient of the John Carroll University 2012 Alumni Award, Robin was also chosen to be on the panel for the “2012 Perspectives: Women Who Excel” Conference – not to mention the fact that she currently graces the cover of the April issue of Cleveland’s Smart Business magazine.
The conference, sponsored by Smart Business and presented by Anthem Blue Cross and Blue Shield, features Robin and four other leading women executives sharing their insight on what it takes to redefine and reinvigorate personal leadership style in order to develop solutions to overcome obstacles and move a business forward.
“I look at something and if I pose a personal challenge to myself, I’m going to see it through and that’s the definition of perseverance,” says Robin in theSmart Business feature. “I hold my bar higher than anybody could hold it for me.”
Robin will be joined on the “Power of Perseverance” panel by Patricia Adams of Zeitgest Wellness Group, Candace Klein of Bad Girl Ventures, Dr. Kandice Kottke-Marchant from the Cleveland Clinic and Esther Potash from Olympic Steel.
The event, which takes place on Friday, April 13 at Severance Hall, is expected to sell out.
The Smart Business article on Robin can be found online here.
All of us at Zinner & Co. would like to congratulate Robin Baum on another well-deserved recognition!
Zinner Volunteers for Rebuilding Together in Cleveland
Posted by: Barbara Theofilos, CPA
read more…Zinner & Co. Adds Four New Firm Members
Zinner & Co. LLP is proud to announce the addition of four new members to the firm’s dedicated group of diversely skilled professionals.
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Celebrating Purple Day for Epilepsy Awareness
Posted by: Sue Krantz, CPA, CGMA
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Walk for Multiple Sclerosis
Posted by: Barbara Theofilos, CPA
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A Fetching Good Time
Posted by: Laura Haines, CPA
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Since 1938, Zinner has counseled individuals and businesses from start-up to succession. At Zinner, we strive to ensure we understand your business and recognize threats that could impact your financial situation.
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